Refund policy

Professional/Client Returns/Exchanges

Please be advised that authorization of your professional order return is at the sole discretion of Goldie Locks® and your Goldie Locks® Professionals stylist and/or salon.

If a client is unsatisfied with a recent purchase they may request a return/refund as it aligns with your salon policy. In the event that a salon or stylist honors a refund or exchange with the client, the salon/ and or stylist is responsible for providing Goldie Locks® with the item(s) being returned and refunded so that Goldie Locks® can honor this for our professional's as well. Please be advised that authorization for your return is at the sole discretion of Goldie Locks®.

When returning item(s), you must include all parts of the original packaging and printed materials to be eligible for a refund.

Please add insurance and save your tracking information when shipping products back to Goldie Locks as we are not deemed responsible for products lost, stolen, or damaged when you are shipping them back to us. Please allow 7-14 days from the time Goldie Locks receives your return to process eligible refunds and or exchanges.

Commissions on Returned Product(s)

If you have been paid a commission on a product(s) that a client is returning for a refund, your account will reflect a negative charge. If your earned commission is greater than the return your next commission will pay out, less returned fee you will receive the remaining balance of your commission. If your current commission is less than the refund request your authorized payment method will be deducted from the wholesale value of the returned product(s).

Commissions on Exchanged Product(s)

If a client is exchanging a product due to malfunction or reported damages with their product, you will not see any reflection on or against your commissions.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@goldielocks.com.

Sale and Promotional Items

All sale and promotional items are final sale and not eligible for a refund. Sale and promotional items that are purchased may be exchanged for current in-stock items at goldielocks.com that is at equal value of the product, less shipping charges at the time of original purchase. You may upgrade your exchange purchase but are responsible for the difference in the charge. Sale pricing is only available at the time of sale and cannot be retro-dated or applied towards an upcoming sale price.

Gift with purchase items do not qualify for an exchange or refund of the product.

Any sale or promotional items that arrive damaged are eligible for an exchange of the same product within 15 days of the package arrival date.

Replacement Items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@goldielocks.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.